Richmond County Health Dept.
Call Center Workflow
Dashboard
Dashboard

How can we help this caller?

Tap a tile to follow the guided script. Use the Quick Reference Sheet for a printable summary.

Start Call
Greeting + caller intent
Appointment Request
Route to correct department
Cost / Estimate Request
Walk through insurance + estimate
Insurance Question
Coverage scripts
Physical Request
School / Sports / Employment
Program Cost Ranges
Self-pay estimates: FP, STI, IMM (travel + routine), PPD, CH
Call Routing Reference
Department extensions, primary & backup contacts
Quick Reference Sheet
One-page cheat sheet
Transfer Protocol
Two-attempt warm transfer
Do Not Say / Safety
Reminders and limits
Admin / Source Info
Source: Call Center Script 3 — Effective 5.18.2026
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