Richmond County Health Dept.
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Insurance Question

Coverage scripts

Last updated: Effective 5.18.2026

If caller HAS insurance

SAY TO CALLER
Please be sure to bring your insurance card(s) and your ID. We will verify your insurance when you arrive at the Health Department. Based on your coverage, we will attempt to bill your insurance. If you have any patient responsibility for services, payment will be requested at the time of your visit.

If caller does NOT have insurance

SAY TO CALLER
Please be sure to bring your ID and proof of income.
If caller asks why:
SAY TO CALLER
As Public Health, we provide some services at a lower rate, and with proof of income you may be eligible for lower patient responsibility rates.
Reminders
  • Do not guarantee insurance coverage.
  • Do not quote exact final prices.
  • For detailed billing questions, transfer the caller.