Richmond County Health Dept.
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Call Routing Reference

Richmond County — Where to send the call

Search by department, extension, staff name, or what the caller is asking for. Revised 5/2026.

Last updated: Effective 5.18.2026

Adult Health

Ext. 2101
Caller requests
  • Immigration
Primary: Meresa, Mashika, Judy M.
Backup: Ring group (all will ring)
Voicemail notifications: Meresa, Mashika, Judy M.

Registration / Billing

Ext. 0099
Caller requests
  • Accepted Insurance
  • Tier 2 billing questions
Primary: Sylvia, Yolanda, Rajetta, Nakita
Backup: Ring group (all will ring)
Voicemail notifications: Sylvia, Makacha

Child Health

Ext. 2102
Caller requests
  • HVD (4-point Screening — hearing, vision, dental & nutrition)
  • Health Checks
  • Newborn services
Primary: Latonya, Akila, Meresa, Mashika, Judy M.
Backup: No backup
Voicemail notifications: Latonya, Akila

Dental

ext. not listed
Caller requests
  • Routine Cleaning
  • Toothache
  • Oral Health
Extension and staff assignments not yet provided in source document.

Family Planning

Ext. 2103
Caller requests
  • Annuals
  • Birth Control
  • Pregnancy Tests
  • Pre-natal Case Management
  • Lab Results
Primary: Meresa, Mashika, Judy M.
Backup: Ring group (all will ring)
Voicemail notifications: Meresa, Mashika, Judy M.

Hypertension

Ext. 2104
Caller requests
  • Blood pressure checks
  • Lab results
Primary: Lisa Strickland, Judy, Virgina
Voicemail notifications: Lisa, Judy

Immunizations

Ext. 2105
Caller requests
  • Routine Vaccines
  • Travel Vaccines
  • Titers
Primary: Marcia, Latonya
Backup: No backup
Voicemail notifications: Marcia, Latonya

Lab

Ext. 2106
Caller requests
  • Calls from laboratory facilities only
Primary: Lasonia, Tyleasha, Lesa
Backup: Ring group (all will ring)
Voicemail notifications: Lasonia, Tyleasha, Lesa

Mobile Unit

1-877-884-9346 (WEGO)
Caller requests
  • Mobile Unit services
Primary: Tia, Logan, Kathy
Backup: Ring group (all will ring)
Voicemail notifications: Tia, Logan, Kathy

Physicals

Ext. 2107
Caller requests
  • School Physicals
  • Sports Physicals
  • Employment Physicals
  • Appointments
Primary: Makacha
Backup: Meresa
Voicemail notifications: Makacha, Meresa

PrEP

ext. not listed
Caller requests
  • PrEP services
Primary: Tocorra
Backup: Judy
Voicemail notifications: Tocorra, Judy
Extension not yet provided in source document.

STI (CDS)

Ext. 2108
Caller requests
  • Appointments
  • Screenings
  • Treatment
  • Lab results
Primary: Carol, Terri
Backup: Ring group (all will ring)
Voicemail notifications: Carol, Terri

TB

Ext. 2109
Caller requests
  • TST / PPD (skin tests)
  • Labs (QuantiFERON gold, etc.)
Primary: Virgina, Lou
Backup: Ring group (all will ring)
Voicemail notifications: Virgina, Lou

WIC

1-866-374-6942
Caller requests
  • Healthy Food Benefits
  • Breastfeeding Support
  • Nutrition Education

S. Augusta — Billing

Ext. 2110
Caller requests
  • Appointments
  • Tier 2 billing
Primary: Acassia, Loretta
Backup: Ring group (all will ring)
Voicemail notifications: Acassia, Loretta, Sylvia

S. Augusta — Clinical / Nursing

Ext. 2111
Caller requests
  • Clinical / nursing inquiries
Primary: Bernadette, Teneal, Sebrina
Backup: Ring group (all will ring)
Voicemail notifications: Bernadette, Teneal, Sebrina, Makacha

Ring group / voicemail guidance

  • “Ring group (all will ring)” means every listed primary contact will be rung simultaneously — answer whichever phone rings.
  • If no one answers, callers are routed to voicemail. The staff listed under Voicemail notifications are alerted and should return the call.
  • Where backup is “No backup,” do not blind transfer — leave a voicemail and notify the listed staff.