Do Not Say / Safety
Stay within scope
Last updated: Effective 5.18.2026
Do NOT say
- ✕Do not guarantee insurance coverage.
- ✕Do not quote exact final prices — estimates only.
- ✕Do not give medical advice.
- ✕Do not discuss symptoms, treatment, results, or medications.
Safety reminders
- ✓Stay calm, speak clearly, and professionally.
- ✓Repeat information when needed.
- ✓When in doubt, transfer to the appropriate department.
- ✓Never share or store patient information in this app.